Questions dealerships ask us.
Short, direct answers to the things sales managers and marketing teams check before they run a sample through their showroom.
How accurate does the model car need to be to the customer's actual vehicle?
It doesn't need to be an exact match. We use a similar off-the-shelf model car — matched on body style (SUV, sedan, hatch, bakkie) and colour where possible. This keeps costs down and turnaround fast, and in practice customers respond to the gesture, not to whether the badge is exact.
How long does turnaround take once we send a customer photo?
Standard turnaround is 7–10 working days from receipt of a usable photo, plus shipping to your dealership. Rush production is available on request for specific handover dates — subject to a rush fee and studio capacity.
Can the packaging include our dealership's branding?
Yes. The outer box, ribbon and the engraved nameplate on the display base can all carry your dealership's branding. We'll set this up once at onboarding, then reuse the artwork for every subsequent order.
Is there a minimum order volume?
No hard minimum — you can order a single gift set. Volume pricing kicks in for dealerships doing this on an ongoing basis, tiered per monthly volume band (see the pricing section on the home page).
Do you offer ongoing / recurring arrangements for dealerships handing these out regularly?
Yes — this is our preferred way to work. We agree monthly volume bands, packaging artwork, turnaround SLAs and pricing under a separate signed agreement, and your team then submits photos as vehicles are sold.